Quality playbook

Take your team to new heights!

Enable your team to succeed. Develop effective methods to create consistent and high quality outcomes.

Be a quality super hero

Establish clear roles and foster ownership

Elevate team performance by building ownership, managing perceptions, improving consistency, extracting value, and nurturing a quality-focused mindset.
Roles and responsibilities

Roles and responsibilities

Create an environment where everyone can contribute and feel ownership over their tasks.

Why, how and what

Why, how and what

Start with why and the rest will follow.

Yesterday, today and tomorrow

Yesterday, today and tomorrow

Reflect on the past to plan for the future.

Create a shared vision and purpose

Unite your team around a shared vision to optimize the delivery of exceptional outcomes and value.
Hopes and fears

Hopes and fears

Find out what your participants are hoping to get out of a project, workshop, or initiative.

The unfair advantage

The unfair advantage

Discover your team's unique abilities and strengths to identify its magic sauce.

Support your team, foster trust, and cultivate a positive culture

A strong team culture and high levels of trust empower each individual to reach their full potential and contribute to the success of the group.
Social contract

Social contract

Establish a set of guiding values, clear rules, and appropriate behaviors.

Anchors and engines

Anchors and engines

Uncover every obstacle or accelerator that will impact the success of your project or initiative.

Hopes and fears

Hopes and fears

Find out what your participants are hoping to get out of a project, workshop, or initiative.